Delivery and Shipping
Order Processing
We do not guarantee order processing times from November 20th to December 31st. We will do our best to get all orders shipped in a timely fashion. Orders placed by 1:00PM Eastern Time generally ship the same business day but it is not guaranteed. Orders that contain 30 or more units will usually ship the following business day. Orders do not ship Saturday, Sunday or on holidays. Orders placed on Friday will be delivered the following week. We do not offer an express shipping service that delivers on weekends. You will receive a shipment confirmation email when your order ships.
Free Domestic Shipping
We provide free shipping on orders shipped to U.S. domestic addresses. We reserve the right to select any carrier for this service. Tracking information may not be provided. Transit may take over one week to certain destinations. This offer does not include shipping to U.S. Territories or other countries.
Our Preferred Carrier
National Imports LLC uses FedEx Corporation (FedEx), United Parcel Service (UPS) and the U.S. Postal Service (USPS) as its preferred shipping services providers. All shipments sent via FedEx or UPS are insured for the value of the contents and any losses are generally resolved within seven days of reporting a loss. All FedEx and UPS shipments are sent with a service delivery commitment and can be tracked through our Order Tracking page or through FEDEX.COM and UPS.COM or by calling 1-800-GO-FEDEX (800-463-3339) or 1-800-PICK-UPS(800-742-5877).
We reserve the right to use alternative carriers.
Shipping Rate Calculation
We submit the destination zip code, package weight and volume to the FedEx and UPS rate servers to determine the shipping charges for your package. We provide this rate to you during checkout so that you can approve the exact shipping charges in advance.
Domestic Delivery Times
Free Shipping - 1-10 days. Delivered Monday-Saturday. Tracking may not be provided.
USPS Mail - 1-5 days. Delivered Monday-Saturday. Tracking may be provided.
FedEx Ground - Delivery to business addresses. 1–5 business days within the contiguous U.S.; 3–7 business days to and from Alaska and Hawaii. Delivered Monday–Friday. Delivery is by the end of the business day.
FedEx Home Delivery - Delivery to residences. 1–5 business days within the contiguous U.S.; 3–7 business days to and from Alaska and Hawaii. Delivered Tuesday–Saturday. Delivery is between 9 a.m. and 8 p.m.
FedEx 2 Day - By 4:30 p.m. in 2 business days to most areas (by 8 p.m. to residences). Delivered Monday–Friday
FedEx Standard Overnight - Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas; and by 8 p.m. to residences. Delivered Monday–Friday.
Shipping Internationally
International shipments including shipments to Canada may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for brokerage services and customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from National Imports, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Shipping Restrictions
We ship orders to addresses in the United States, Canada and select international countries. Our products are not licensed for sale in Japan.